Receptionist - Thomastown, Ireland

Mount Juliet Estate

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Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration?

Mount Juliet Estate is a 5 Star Autograph Collection Hotel is located just 20 minutes from the Medieval city of Kilkenny.

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories.

The estate is home to two distinctive buildings. The oldest is The Manor House, which features all its original interiors, including its preserved stucco ceiling. While Hunter’s Yard, previously the estate’s stables, takes influences from its equestrian heritage to create a unique, modern stay. This lends itself to its now present offering, as a beautiful 125-bedroom accommodation resort with outstanding culinary accolades including two Michelin star chefs and an AA- 4 Rosette Restaurant.

Receptionist

Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel.

Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

Key Duties and Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
  To deal with guest requests to ensure a comfortable and pleasant stay.
  To be responsible for accurate and efficient with guest billing and billing procedures.
  To assist in keeping the hotel reception area clean and tidy at all times.
  To undertake general office duties, including correspondence, emails and filing
  To ensure that all reservations and cancellations are processed efficiently.
  To report any maintenance, breakage or cleanliness problems to the relevant manager.

Required:

• Some experience in a front office or hospitality role.
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and the ability to use email and booking systems Good team working skills
• A friendly and welcoming approach
• High standards of dress and presentation
• Fluent level of English and eligible to work in Ireland.
• Valid Driving License

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