Customer Experience Agent intern - VeryChic Barcelona

Accor Group

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Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment.

Customer Experience Agent intern

Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay.

Your responsibilities

• Welcome and assist customers by phone and email.
• Support travelers with their online bookings.
• Provide personalized post-sales support:
• Ensure that bookings have been properly received by our partners.
• Handle customers’ special requests.
• Manage booking modifications and cancellations.
• Oversee administrative aspects, including:
• Organizing activities and transfers.
• Sending travel documents.
• Contribute to achieving the company’s performance and customer satisfaction goals.

Your profile

Native French speaker and fluent in both English and Spanish.

• Strong interest in sales and business development, with a customer-oriented approach.
• Positive attitude, eagerness to learn, and a proactive mindset.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Enjoy challenges and customer interaction.
• Knowledge of project management and data analysis is a plus.

Eligible to sign a 6-month internship agreement starting January 2027.

What VeryChic offers you

- A modern, bright open-plan office ideally located in the Eixample district of Barcelona.
- Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.
- Exclusive discounts on our travel packages for you and your family.
- A young, dynamic, international, and supportive team.

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