Hospitality Frontline Internship - Lisbonne

WOTELS

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Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie. Vous aimez le secteur de l'hôtellerie-restauration? iQuesta.com vous présente les offres de son partenaire Hosco.

At WOTELS, we believe that working in hospitality is much more than checking in guests or preparing rooms — it’s about creating genuine memories, welcoming with heart, and providing authentic experiences. We are a 100% Portuguese group, with a relaxed, innovative, and people-focused approach.

WOTELS is a hybrid hospitality group, owner of theWOT - World of Travellers brand, which encompasses different accommodation concepts designed for all types of travelers. The WOTELS Group includes the WOT Sociel, WOT Soul and WOT Signature segments, reflecting the diversity of experiences we offer.

We are present from north to south of Portugal: Porto, Peniche, Pateira (Águeda/Aveiro), Ericeira, Sintra, Lisbon, Costa da Caparica, Lagos, Almancil, Vila do Bispo, and Monsaraz.

Hospitality Frontline Internship

Program Objective:

To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.

Key Responsibilities:

Guest Relation:

• Welcoming and checking in/out guestsAnswering queries about facilities, local attractions, and transportation
• Managing guest feedback and resolving complaints
• Offering personalized recommendations for local experiences

Front Desk Operations:

• Using booking systems (online and in-house software)
• Learn how to make cash and card payments
• Answering phone calls and responding to emails
• Coordinating room assignments and managing reservations
• Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols

Housekeeping:

• To assist in keeping the hotel clean together with WOT cleaning ninjas staff

F&B:

• Setting up and organizing the buffet breakfast before guests arrive
• Supporting the bar.

Maintenance of Common Areas:

• Ensuring common areas are tidy and well-maintained
• Stocking supplies (brochures, maps, snacks) at the front desk
• Supporting housekeeping when needed

Teamwork and Communication:

• Coordinating with management and other departments
• Attending team meetings and contributing ideas for improving the guest experience

Number of positions: 4

About you

Currently enrolled in an education program

• Able to provide an internship agreement
• EU Citizen
• Ready to Learn and have fun

Free Accommodation (shared) ; Free breakfast; Discounts with partner companies; 3 free nights in our units (after the conclusion of the internship); Flexible dress code; 20% discount on drinks at our bars; Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability; Discounts on some of the merchandising products we sell.

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